Order Modification or Cancellation Please email us at firstname.lastname@example.org immediately if you wish to change or cancel your order. We'll do our best to fulfil your request but as we strive to process and ship out orders as soon as possible, we might not be able to make any changes. Once an order is shipped out, we are unable to make any changes to the order or delivery address.
Damaged Order All products are quality controlled and checked for any faults before they are dispatched to customers. However if you receive a product that is damaged or faulty, please contact us email@example.com within 7 days of receipt, along with videos of the damaged product(s) and your order number.
Order Not Received If your item has not arrived within 20 business days after you placed your order, please contact our support team firstname.lastname@example.org we can look into it.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We are also unable to re-direct orders once they have been dispatched. We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. If a package is undeliverable and returned to us, no refund will be provided. Costs to re-ship the package will be invoiced to the customer.
Customs Duties Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
If packages are undeliverable for any reason, including customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise and the order will not be eligible for a refund. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
Returns & Exchanges For security reasons, we are unable to offer a refund or exchange on products unless they are damaged upon delivery.